Farmcity Online Q&A


Collection

You can collect your online order from our Johannesburg warehouse.

Please allow 2-4 hours for our sales representative to contact you regarding collection date and time.

Please bring your ID or drivers licence when collecting.
Prodist
58 Maple street
Pomona
Kempton Park, 1619

Delivery

Delivery by courier to your street address in town is free for an order above R500. Orders below R500 will be delivered at a premium of R65 including VAT.

Deliveries only in South Africa. Shipping will only be done to locations with a physical street address in cities or towns. Unfortunately we are not able to deliver directly to farms.

Unfortunately we don’t offer deliveries over weekends or public holidays. Please plan accordingly. Please note, if there are high order volumes in our warehouse, the delivery time will be extended to 8 working days.

Shops

FarmCity Online is an online only shopping experience. Unfortunately we don't have physical shops for you to visit, but our website shows all of the products we sell.
www.farmcity.co.za

How do I buy from FarmCity Online?

FarmCity Online is an online only shop. If you want to buy a product from us, please follow these steps,

  • Complete the Register page www.farmcity.co.za/register.html
  • Search for your product in the top search bar
  • Selected the product you are looking for
  • Update the quantity to the amount you need
  • Click on the ADD TO BASKET button
  • Click on the trolley icon (top right corner)
  • Check if the contents in your trolley are correct
  • Select between Normal Delivery or Collection at Order Type
  • Accept the Terms & Conditions
  • Click on the SUBMIT YOUR ORDER button
  • You will now be directed to the payment page

How do I pay for my order?

After you have submitted your check out, you will be directed to the payment page. Here you can choose between EFT payment and credit card payment.

Credit Card: You will need to fill out your card number, card expiry date, name on card, CVC number and email address.
Please complete the prompts.

EFT: On the FarmCity Online website we make use of the SID payment system. It is a secure instant EFT payment method that allows you to make quick online payments without a credit card.

  • First you select your bank
  • Then you log into your online banking through SID
  • Complete the payment

Contact Details

Here you can find our contact details.
Telephone : +27 (0)10 045 0700
Email : farmcity@prodist.co.za
Trading Hours
Mon-Fri: 07:30 - 16:30
Closed on Weekends and
Public Holidays
For collections of online orders
58 Maple Street
Pomona
Kempton Park, 1619

Order Tracking

Here are two options for you to track your order,
Create an account with us and you'll be able to:
* Place an order
* Update your account info
* Check out faster
* Save multiple shipping addresses
* Access your order history
* Track new orders
* Save items to your wish list
www.farmcity.co.za/login.html
Or contact our offices for more information
Telephone : +27 (0)10 045 0700
Email : farmcity@prodist.co.za

Prices & Discounts

The prices on the FarmCity Online website are inclusive of VAT and is the final prices (before delivery is applied). Unfortunately we don’t offer special prices for bulk ordering.

Unfortunately we don’t offer quotations as the prices on the website are the best prices we can offer to you.

Refunds & Returns

You are eligible for a refund or return in the following circumstances,

  • The item you received from us is incorrect than what you ordered.
  • The item you received is damaged.
  • Your order has been duplicated.
  • There is an item missing from your order.
  • You ordered the wrong product. (Please note, this option includes a 15% handling fee.)

In the case of the above, please complete the form on our Returns page
Refunds will take about two weeks to complete, due to investigation from our credit department

Stock Availability

We strive to keep the fastest moving items available in stock at all times, but unforeseen circumstances may prevent this from happening. If there is a product you want that is out of stock, please contact us for more information on the product lead times. Stock availability based on prior orders already allocated in the system.

What can we help you with

A6641455-4E9F-4344-ACA9-44439B605767
37